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Top 5 Skills Needed by IT Professionals! 

So you’ve decided to pursue a career in Information Technology at Southern Glazer’s – bravo! You will join the ranks of millions of men and women across the country who have chosen IT as their field. In order to be a competitive candidate, there are a few soft skills you must master to become the best you can be. What are soft skills, you ask? Soft skills are interpersonal skills that are necessary for IT professionals to interact with customers, employees, and vendors. They’re not as widely talked about, but they’re very important. We’ve rounded up the top 5 (soft) skills needed by Southern Glazer’s IT professionals:

1. Communication 

The life of a Southern Glazer’s IT employee typically involves some type of interaction, whether it be in person, over the phone or emailing. It’s essential to be able to write clearly and concisely and explain technical processes in terms that customers and fellow employees can digest. It is also important to be an effective communicator in order to make others want to support any proposals or projects.


2. Listening Skills

As an IT professional, you not only need to be able to articulate your own ideas but also understand the needs of others so you can give them what they are asking for. Being able to listen to a question and deliver results is an acquired skill that will make you a valued member of any team. Also, don’t be afraid to ask follow-up questions if you need clarifications on a subject!


3. Leadership/Mentoring 

Even if you aren’t in a management position, there may be a time in your career with us where you’ll be asked to lead a project or manage a team. This is where your communication skills will come in handy! You also need to learn to delegate tasks and keep focused on the end goal in order to guide your team to where you are ultimately trying to lead them. Additionally, there are many times you will need to teach new skills to your fellow employees, and any employer will appreciate someone who can walk someone through that technical process with clarity and patience.


4. Flexibility

In the world of IT, every day will be different. That’s very exciting but also requires that professionals have some flexibility in the face of an unexpected change or a setback. Whether it’s a last-minute issue with a vendor or a technical problem, you need to learn to accept these changes and be quick on your feet to come up with a creative solution. It also helps to be open to necessary changes based on feedback from your employer or clients – put those new-found listening skills to work!


5. Teamwork

Perhaps one of the most important skills you can master is working with a group of people. Working in a team will put all of your other soft skills to the test. It can be challenging to know when to step up and take a leadership role or sit back and be a team player. These are skills that come with practice but are well worth having. IT projects at Southern Glazer’s are often the work of a team of professionals as opposed to an individual, and you need to be able to communicate your ideas, as well as actively listen to others’ input.


So you’ve mastered the soft skills, and think you have what it takes to join Southern Glazer’s IT Department. Your next step is to check out our open IT positions and find your dream job.

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