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Job Description

Customer Service Representative

Job ID 625 Date posted 07/22/2021

What You Need To Know

Overview

The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.

Primary Responsibilities

  • Navigate customers through the process of submitting an order through the self-service portal
  • Answer inquiries regarding customers' accounts
  • Keypunch supplier and sample withdrawals
  • Electronic imaging
  • Research shortage and miss-shipped claims
  • Process/enter orders and pick-ups
  • Handle calls from customer service queue
  • Process winery direct orders
  • Scan and index customer credit files into the imaging system
  • Add partners, drop partners, self-incorporated accounts and inactive systems.
  • Identify outdated, obsolete and duplicate documents from customer files
  • Handle all salespersons changes at the beginning of each month
  • Research returned mail with an incorrect address and make the necessary corrections
  • Handle delivery claims and logs (shortage claims, miss ships, etc.)
  • Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
  • Perform the job in accordance with company and departmental policies and procedures
  • Perform other related duties as assigned

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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