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Job Description

Senior Voice Engineer

Job ID MIR00000836 Date posted 12/21/2018

The Senior Network Engineer is responsible for designing, installing and troubleshooting telecommunications and network systems (including wireless and VoIP) to meet the functional objectives of the business. Involved with the configuration and maintenance of physical and logical Unified Communications and network components. Assists in the design of the telecommunications and network architecture, designs the telecommunications and network infrastructure, and plans and designs PSTN/VOIP/LAN/WAN/wireless solutions. Performs capacity and resource planning, assessing telecommunications and network risks along with contingency planning. Responsible for the implementation and maintenance of telecommunications and network management software; researching, analyzing and implementing software patches or hardware changes to fix any telecommunications or network deficiencies. Provides Tier 3 support. Involved in the evaluation of new products and services; provides input to supplier management team to establish and manage telecommunications and network-related vendor service level agreements.


Core Job Requirements:

· Expertise with network engineering

· Ability to perform capacity and resource planning, assess risks, and recommend, design and implement plans for network systems

· Ability to troubleshoot to identify and correct malfunctions and help solve multi-faceted problems

· Working knowledge of network security systems, applications, procedures, and techniques

Core responsibilities:

Strategy (25%):

· Research, evaluate and recommend network-related software and hardware products and services

· Perform capacity and resource planning for network systems

· Assess network risks and perform contingency planning

· Provide input to supplier management team to help establish the telecommunications and network-related vendor service agreements

Execution (65%):

· Install, configure, and maintain telecommunications and network systems (hardware and software)

· Troubleshoot and resolve technical communications and network issues (tier three support)

· Provide input to supplier management team to help manage telecommunications and network-related vendor service level agreements

Building Capabilities (10%):

· Stay up-to-date on telecommunications, networks and network-related technologies

· Serve as a technical resource for infrastructure initiatives that require telecommunications or network expertise

· Coach others

Key behavioral competencies:

Per Southern’s Behavioral Competencies matrix, possess the ability to demonstrate these competencies at a Professional level:

· Communication

· Business Savvy

· Accountability

· Leading Change

· Teamwork

· Relaying Vision

· Excellence Orientation

· Talent Building

· Authenticity

· Inspiring Others

· Innovation

· Diversity and Inclusion

· Strategic Thinking

Results / Metrics Position Will Be Measured Against:

· Completing assigned tasks on time, on budget, and with high quality

· Quality and timeliness of issue resolution

· Effective collaboration with leadership and teams within IT and across other functions

Education Requirements:

·High School diploma, GED, or vocational training Required

·Bachelor’s or Technical Degree Preferred (computer science, information systems or other industry related curriculum)

Note: Sufficient and relevant work experience may be considered in lieu of the educational requirements

Experience Requirements:

·8 or more years of work experience as a Senior Voice Engineer.

·Experience with Cisco Networking, VoIP, TDM Gateways, SIP, CUBEs, UC Platforms 10.X and up, CUCM, CUC, UCCX, Expressway, 3rd Party VoIP applicationsvia GUI and CLI interfaces

·CCIE, CCNP,CCVP or equivalent experience required.

·Telco knowledge to process and execute porting and supporting UC tasks

·Plan, Design, and Implement Voice over IP (VoIP) Networks to current platform

·Ability to configure VoIP components on switches and routers to support remote locations and SIP call delivery

·Interact and negotiate with app owners, project managers, vendors, consultants, and contractors to design and implement VoIP solutions

·LAN and WAN QoS configurations

·Highly self-motivated and directed, with great attention to detail

Core Skills:

·Deep experience in telecommunications and network engineering and with telecommunications, network hardware and software components that match the technologies within Southern’s infrastructure landscape

·Strong attention to detail

·Ability to analyze and solve problems

·Strong team player

.Act as Tier 3 support for Network Administrator as scheduled.

Travel Required? Yes

Domestic travel, approximately less than 25%

Job:Information Technology
Primary Location:United States-Florida-Miramar
Shift:Day Shift

Southern Glazer's Wine and Spirits recruits and hires qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. We make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Candidates should possess the right to work in the United States, as it is not the general practice of Southern Glazer's Wine and Spirits to sponsor individuals for work visas.

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