Planning is a pivotal role in the optimization of our commercial processes to meet our customer demands efficiently, deliver brand value to our stakeholders, and improve our bottom line. The Commercial Planning Specialist sits within the Corporate Commercial Planning Organization and works closely with Commercial Planning Management, ETP, and EI&A to provide a superior level of support for the applications within the Commercial Planning ecosystem, including the ability to provide consultative data analysis as needed. Additionally, the Support Specialist will play a key role in Commercial Planning projects by gathering and documenting business requirements and will be heavily involved in business process redesign and standardization.
Application Support: 50%
•Deliver customer service, applications support, and issue resolution for the Commercial Planning applications ecosystem.
•Troubleshoot application and data issues and identify root causes; escalate issues to Commercial Planning Product Director and ETP when necessary.
•Communicate with end users clearly and frequently until issues are resolved.
•Handles administrative functions for Commercial Planning applications, including application configuration, user set-up, and security.
•Support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions.
•Create and maintain functional and technical documentation for Commercial Planning applications and establish a knowledge base for end user self-service.
Consultative Data Analysis & Project Support: 50%
•Assist with change management efforts to drive adoption of new tools, governance, and processes.
•Act as the SME for Commercial Planning data.
•Work proactively to identify and mitigate potential data issues prior to project implementation.
•Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team.
•Conduct requirements gathering sessions and translate into high-level business requirements.
•Create and maintain business process documentation.
Skills & Experience
•Minimum of two years’ experience as an application support analyst, business analyst, or BI analyst.
•Experience with and understanding of SGWS application landscape.
•Strong analytical and problem solving skills.
•Excellent written and verbal communication.
•Bachelor’s Degree required, preferred in Computer Science, Information Systems, or related fields.
•Prior experience with supporting applications and development of training activities.
•Advanced proficiency in MS Excel and PowerPoint are required. Must have knowledge of extracting data from a database; SQL knowledge is a strong plus.
•Proficiency in SGWS applications—Business Objects, Tableau, E2Open, NSM—desired.
Primary Location:United States-Florida-Miramar
Southern Glazer's Wine and Spirits recruits and hires qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. We make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Candidates should possess the right to work in the United States, as it is not the general practice of Southern Glazer's Wine and Spirits to sponsor individuals for work visas.