Commercial Planning SpecialistJob ID MIR00000859 Date posted 01/10/2019
•Deliver customer service, applications support, and issue resolution for the Commercial Planning applications ecosystem.•Troubleshoot application and data issues and identify root causes; escalate issues to Commercial Planning Product Director and ETP when necessary.•Communicate with end users clearly and frequently until issues are resolved.•Handles administrative functions for Commercial Planning applications, including application configuration, user set-up, and security.•Support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions.•Create and maintain functional and technical documentation for Commercial Planning applications and establish a knowledge base for end user self-service.Consultative Data Analysis & Project Support: 50%•Assist with change management efforts to drive adoption of new tools, governance, and processes.•Act as the SME for Commercial Planning data.•Work proactively to identify and mitigate potential data issues prior to project implementation.•Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team.•Conduct requirements gathering sessions and translate into high-level business requirements.•Create and maintain business process documentation.
- Assist with change management efforts to drive adoption of new tools, governance, and processes.
- Act as the SME for Commercial Planning data.
- Work proactively to identify and mitigate potential data issues prior to project implementation.
- Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team.
- Conduct requirements gathering sessions and translate into high-level business requirements.
- Create and maintain business process documentation.
Southern Glazer's Wine and Spirits recruits and hires qualified candidates without regard to race, religion, color, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws. The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws. We make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Candidates should possess the right to work in the United States, as it is not the general practice of Southern Glazer's Wine and Spirits to sponsor individuals for work visas.
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