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Job Description

Order Department Supervisor

Job ID LIM00000017 Date posted 10/07/2019


The Department Order Supervisor is responsible forassisting in the training of these employees; assisting in the planning, assigning, and directing of their work; assisting in the appraising of their performance; addressing complaints and resolving problems.

Duties and Responsibilities

· Processes SLO, Military, Retail, and Sample orders for merchandise received by mail, telephone, or personally from customer or company employee by performing the following duties

· Edits orders received for out of stocks and nomenclature

· Informs salesperson or customer of shipping date, anticipated delays, and any additional information needed by customer or salesperson

· Writes or types order form, or enters data into computer, to determine availability of product for customer

· Records or files copy of orders received

· Check inventory control and notifies stock control departments of orders that would deplete stock

· Routes orders to warehouse for filling and follows up on orders to ensure delivery by specified dates

· Prepares invoices and shipping documents such as bill of lading

· Recommends type of packing or labeling needed on order

· Receives and checks customer complaints

· Answers inquiries regarding product availability and order shipments

· Confers with sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments

· Processes returns of merchandise, coordinating with warehouse and inventory control

· Prepares credit memos for returns, mis-shipments, and cancelled orders

· Prepares various reports for management

· Researches payment discrepancies as reported by the Accounting Department

· Directly assists with the supervision of employees

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

· Perform other related duties as assigned


Minimum Qualifications

· Bachelor’s Degree and 5 years of experience or equivalent education and related experience

Preferred Qualifications

· Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships

·Knowledge of other MS Office Suite and/or software applications related to job functions

· Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • SAP knowledge

Physical Demands

· Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine

· Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping

· May require occasional lifting/lowering, pushing, carrying, or pulling up to 15lbs

Primary Location:United States-Pennsylvania-Limerick
Shift:Day Shift

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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