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Job Description

Customer Advocate

Job ID DAL00000739 Date posted 05/23/2019

Summary of Job:

Southern Glazer’s Wine & Spirits,the largest, privately held liquor/wine distribution company in the USA, is looking for an ambitious, motivated, professional employee to join our operation’s team.The Customer Care Agent will provide information to customers in response to inquiries about products and services, assist customers with placing product orders, in addition to resolving issues and providing outstanding customer service.The Central Call Center is open from 8:00am – 6:00pm CST.

Job Responsibilities:

  • Ability to handle incoming calls and resolve customer issues

  • Responsible for problem solving with a positive and professional demeanor

  • Ensure timely and accurate output of all work

  • Accurately and effectively handle large volumes of orders and requests through calls and emails

  • Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer

  • Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy

  • Must be flexible and able to work any hours that the call center is open. Shifts may change

  • The National Call Center is required to work many holidays and weekends and the Staff will be asked to fulfill the business need

  • Responsible for understanding and learning the alcoholic beverage distribution industry and how each functional business area operates (both locally and as part of the national company).

  • Accurate data entry skills

  • Strong analytical, critical thinking, problem solving and customer service skills

  • Strong skills for attention to detail and organizational skills

  • Perform other work-related duties and special projects as assigned


Required Skills:

  • High School Diploma/GED and 1- years of Customer Service experience in a business environment or equivalent combination of education and experience

  • Must be proficient in Microsoft Office, including Outlook, Word and Excel

  • Accurate data-entry skills

  • Effective verbal/written communication skills in carrying out job duties with various departments and levels of management

  • On occasion, must be flexible to adjust shift schedule to accommodate business needs

  • Ability to work within a high volume, fast paced environment

  • Ability to work flexible hours and days as needed by the business

Must be willing to travel as needed

At Southern Glazer’s Wine & Spirits employees from different cultures and geographies bring together their unique backgrounds, experiences, and values to understand the needs of suppliers and customers.Diversity of thought is critical to the company’s success and growth.We are dedicated to hiring, developing, and retaining the best talent in the market.

Southern Glazer’s Wine & Spirits recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws.The Company prohibits discrimination on other bases such as ancestry, medical condition, or marital status under applicable laws.Candidates should possess the right to work in the United States, as it is not the practice of Southern Glazer’s Wine & Spirits to sponsor individuals for work visas.

Job:Customer Service
Primary Location:United States-Texas-Dallas
Shift:Day Shift

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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