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Job Description

Will Call Clerk

Job ID BAL00000119 Date posted 05/17/2019
  • Assist distributors, customers and sales team with their will-call pickups.
  • Provide courteous and friendly customer service
  • Maintain paper flow and filing systems Input accurate information in computer
  • Update Access with sign-out sheet information
  • Balance cash/checks and preparing daily deposits
  • Check receivers daily before sending them to cost department
  • Match supplier invoices with backups for scanning and supplier vender billing
  • Maintain bill of lading log for cost department and scanning
  • Match pick labels with invoices
  • Monitor old invoices in will-call (to prevent going over 7 day hold)


Minimum Qualifications:

High school diploma or equivalent

  • One-two years of customer service experience in a business environment
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Accurate data entry and 10-key by touch skills
  • Basic mathematical skills
  • Effective verbal/written communication skills to carry out job duties with various departments and levels of management
  • Capable of solving a variety of customer service problems and supporting a range of personalities and customer types.

Preferred Qualifications:

  • Two or more years of customer service experience in a business environment
  • Ability to prioritize assignments/projects and multi-task within restricted time constraints and work without supervision
  • WMS and AS400 (Disc) experience

Primary Location:United States-Maryland-Baltimore
Shift:Day Shift

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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